Go Ahead and Succeed in Business!

Iā€™m told I coined the term, Customer Success, in 1998. Since then, as CEO in six different sectors I have found that the principles work. In fact, I delivered to my investors double and triple-digit returns on investment. And, even in the face of one of my greatest business challenges due to a sudden unforeseen dramatic drop in the price of a commodity, the project was awarded with a world class customer net promoter score.